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Delivery Charges, Timescales and Returns

Delivery Charges & Timescales:

We usually despatch your order the same day (if received before midday). Otherwise your order will be despatched the next working day. Orders usually arrive 2/3 working days after your order has been placed.

Postage & Packing charges for UK customers is based on the weight of you order:

1) Smaller orders are charged at £1.95
2) Heavier orders less than £100 incur a delivery charge of £4.25
3) Orders over £100 are FREE of P&P charges regardless of weight!

You see the postage charge at any time by clicking on Your Basket on the left hand side of any web page.

For customers outside the UK, postage charges is based on weight. Just add the items you require to your basket, when you have finished complete the checkout with your address and at the next stage your postal charge will be calculated!

Returns and refunds

Our policy here is very simple. If you wish to return an item that you have ordered then you must contact us within 10 days from receipt of delivery. You can contact us by email, telephone or fax (our contact details are on the contact page on our site). We will then issue you with a return's number, which will need to be clearly marked on the package. If the goods are being returned because they are faulty then we will collect them (or reimburse your postage costs). If you are simply returning the goods because you no longer want them then you can return the goods yourself with an insured delivery service or we will collect the goods from you at a cost of £5.00 that will be deducted from your refund. The goods must be in pristine condition. The refund will be actioned within 7 days, but may take upto 30days to appear on your credit card statement.

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